Our Mission

To offer our guests a haven of peace and well-being in San Andrés, where they can disconnect from the chaos of everyday life and reconnect with themselves and nature.

At Zafi, we provide a holistic rest experience with personalized services and an environment designed for relaxation and well-being, promoting responsible tourism and respect for the authenticity and richness of the island.

                                                                      INTERNAL GUEST REGULATIONS


                                                                            Learn about our Guest Rules so your stay with us is as pleasant as you'd hoped.

                                                                  Scan the QR code or click this link INTERNAL GUEST REGULATIONS: ENGLISH VERSION

COMPLAINTS AND SUGGESTIONS FORM
 

Dear Guest:

At Zafi Hotel, we value your opinion and are committed to providing you with quality service. This form is designed so you can clearly record any requests, complaints, claims, or suggestions regarding our services, facilities, or the care you received.

Your comment will be addressed as quickly as possible by our administrative team.

This form can be completed in person at the reception desk or by accessing the online form available by clicking here PQRS